General conditions of sale and shipping

1. Premise
The commercial relationships between Promomarble S.r.l. and the customers are regulated exclusively by the following conditions of sale, which exceed and exclude any other agreement agreed previously or verbally.

2. Technical information
The technical information printed on the catalog is based exclusively on official data published by the producers. We reserve the right to change technical and dimensional parameters based on what will be communicated by the manufacturers.

3. Orders
Orders will be processed according to customer requests. Any alternatives to the requested product will be provided only after giving notice to the customer and having received its approval.
The orders, coming from countries outside Italy not belonging to the European Union, will be processed only after having given notice to the customer and having received its approval.
4. Prices
All prices printed on the catalog are inclusive of VAT. Prices are those in effect at the time the catalog is printed.
We reserve the right to change them, without prior notice, based on market price trends and exchange rates between the Euro and other currencies.

5. Shipping and delivery
All orders received will be shipped or delivered according to the agreements between Promomarble S.r.l. and the customer.

6. Payments
The goods supplied by us must be paid according to the methods chosen by the customer, using one of the following methods:

  • Bank transfer in advance.

7. Risk and property
The goods are shipped carriage forward (charged on the invoice for the flat-rate cost of the transport) and therefore the risk will pass to the customer upon delivery to the courier. Always check the integrity of the packaging upon receipt of the goods.

8. Right of withdrawal
As required by Legislative Decree n. 185 of 22 May 1999, the customer, who is a natural person who makes a purchase of an amount exceeding 25 EUR (including tax charges and incidental expenses), for purposes that can be considered unrelated to his professional activity, has the right to withdraw from the contract.
The customer who intends to use the "right of withdrawal" must send within 10 days. from receipt of the goods written communication by registered mail with return receipt to: Promomarble S.r.l. , Piazza 2 Giugno, 14 - 54033 CARRARA (MS)..
For the application of the right of withdrawal, the integrity of products and packaging is an essential condition.
The goods must be returned within the aforementioned term of 10 days. from receipt of the same, frank our warehouse of Massa. Shipping costs are totally charged to the customer. FAT Elettronica will return any sums already paid by the customer, with the exception of the accessory costs that remain to be paid by the customer.

9. Request for return of goods
The request for return of goods must be sent to FAT Elettronica within 10 days of receipt of the same, specifying the reason and quoting the references of the purchase invoice. Use the RMA Request Form.
In the event of an error in the order by the customer, any authorization to return will be at the complete discretion of Promomarble S.r.l.. In all cases it is necessary to wait for the return authorization number to be communicated, which must be indicated on the transport document and on the external packaging. The goods must also be sent within one week of the return number being communicated. The goods must be returned intact, in the original packaging, complete with accessories and protected in suitable packaging. Shipping costs are totally charged to the customer. The returned goods without the above requisites, will be rejected and sent back to Port assigned to the sender.

10. Complaints
Any shipping errors or missing material should be promptly reported to Promomarble S.r.l., quoting the order number.
11. Responsibility
Promomarble S.r.l., except in cases of willful misconduct or gross negligence, will not be responsible for any direct or indirect damage or loss deriving from delayed or non-delivery of the product, or for the non-correspondence of the goods to the specifications published in the catalog, or for any other fact not attributable to Promomarble S.r.l. itself.

Spare parts and active and passive electronic components, laser optics, inverters are excluded from the warranty.
Repair request form in guarantee
13. Competence
For any dispute, the competent court is that of Massa.

14. Information on data processing Pursuant to art. 13 of EU Regulation 2016/679 of 27/04/2016
1. Purpose (and legal bases of processing)
 The personal data that you provide to us as well as those obtained from browsing our sites will be used for the purposes of:

    provide the registration service to the site and related services, for preliminary requirements to stipulate the sale contracts, to follow up the same and to protect the resulting credit positions (execution of the contract between the parties)
    for operational, managerial, administrative and accounting needs, including sending commercial invoices by e-mail (in compliance with legal obligations, particularly in the tax area)
     allow access and navigation to the sites, process anonymous statistics on their use, check their functioning and ascertain any responsibility in the event of unlawful acts (legitimate interest of Promomarble S.r.l. )
    carry out for all m
arketing activities, commercial information and promotional activities, also based on profiling, including the sending of newsletters and advertising material also through messaging applications. The profiling activities that will be carried out will be based on the analysis of browsing and purchasing behavior and used for the purpose of behavioral advertising (with explicit consent)

The provision of data for the contractual purposes referred to in points a), b) and c) is mandatory (in the absence, it is not possible to follow up the sales contract and the provision of the related services).

For marketing purposes under point d) you will instead be required to give your consent, without prejudice to the right of revocation at any time (without prejudice to the lawfulness of the previous treatment).

2. Cookies

Promomarble S.r.l. also wishes to inform you that by accessing the sites in the notice, "cookies" may be sent to your computer, according to the methods of use available on the relative pages of each site.

3. Data communication - Data transfer abroad

The personal data collected may be communicated, as per their specific competence, to public administrations for the performance of the institutional functions, to banks, to subjects specialized in the management of information systems and / or payment systems, to subjects who provide goods and services offered by Promomarble S.r.l. can be used to carry out promotional, advertising, marketing and communication activities, to law firms, to persons carrying out transport or shipping activities, to subjects for which Promomarble S.r.l. uses to carry out activities promotional, advertising, marketing and communication, legal and consulting firms, persons responsible for keeping the accounts or auditing the financial statements of the Group companies, and public authorities for the fulfillment of the law.

Personal data will not be disseminated in any case.

To the extent strictly necessary for the execution of the contractual relationship, your personal data may be disclosed to third parties, such as by way of example suppliers of products and / or services, located both within the European Union and outside of the same . Any non-EU transfer is regulated by specific contracts designed to require the recipient to comply with the adequate guarantees required by current legislation.

4. General aspects

The processing of your personal data may consist, in addition to their collection, in their registration, storage, modification, communication, cancellation in an automated or semi-automated form and their data will be kept in paper and / or electronic / computer / optical format.

All personal data processed by Promomarble S.r.l.  are protected by appropriate security measures, as required by current legislation and for the time strictly necessary to fulfill the purposes referred to in point 1.

    For the purposes referred to in points a) and b) your data will be kept for the period prescribed by law.
    For the purposes referred to in point c) the data will be stored for 2 years.
    For the purposes referred to in point d) the data will be stored until the revocation of consent or termination of the contractual relationship.

As foreseen by the art. 13 of the RGPD (EU) 2016/679, we remind you that you have the right to request from Promomarble S.r.l. access to your personal data, correction, cancellation of the same (where applicable) or limitation of processing. It also has the right to revoke the authorization to process the data for which it has given consent, as well as the right to lodge a complaint with the Authority for the Protection of Personal Data.
All the rights summarized above can be exercised by writing to the address: This email address is being protected from spambots. You need JavaScript enabled to view it. It will be our care to answer you without delay.
The Data Controller is Promomarble S.r.l.  in the person of the legal representative Mr. Francesco Pucciarelli, with registered office in Piazza 2 Giugno, 14 - 54033 CARRARA (MS).
In particular, Promomarble S.r.l.  has the task of coherently and consistently managing the consents and guaranteeing the exercise of the above rights.
Promomarble S.r.l.
is always reachable, for clarifications, at the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.
The Promomarble S.r.l.  EDP office can always be reached at the e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.